openQRM Enterprise SLA Subscription

  • defined response time and support hours to rely on
  • direct access to our professional services team by phone, Skype, e-mail
  • one-on-one support by phone/Skype with parallel screensharing session or remote SSL/SSH access to your openQRM datacenter
  • consulting and infrastructure/capacity planning support
  • early-bird access to bleeding-edge functionality or beta tests before official releases
  • full access to the openQRM Enterprise Bug Tracking System
  • access to latest bugfixes and security patches

On-Demand Enterprise Support

As an affordable offer to our clients without active SLA contract, ad-hoc support for openQRM Enterprise Edition is available on a "first-come, first-served" basis at an hourly rate of € 120. We respond asap within one business day (German timezone and subject to our office hours).

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Enterprise Service Level Agreement Details

Basic SLA Standard SLA Premium SLA
Availability CET/CEST 09:00 – 18:00 CET/CEST 09:00 – 18:00 24 x 7
Support Language English/German English/German English/German
Support Contingent 4 h/month 8 h/month 8 h/month
Response Time 8 h 4 h 2 h
Monthly price (monthly payment)* € 480 € 960 € 1,920
Monthly price (yearly payment, 10% discount)* € 432 € 864 € 1,728